PH Bingo Plus Privacy Policy

01 Introduction

ph bingo plus ("we", "us", "the Platform") operates the website at phbingoplus.app and any associated mobile applications. This Privacy Policy describes how we handle the personal information of users ("you", "Player") who register, access, or use the Platform.

We are committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (Republic Act 10173) of the Philippines and the guidelines of the National Privacy Commission (NPC). This Policy applies to all users of ph bingo plus regardless of how they access the service — through a browser on desktop or mobile, or through the ph bingo plus app.

02 Data We Collect

We collect the following categories of personal information:

We do not collect sensitive personal information beyond what is required for identity verification and legal compliance. Where KYC documents are submitted, they are handled securely and used solely for verification purposes.

03 How We Collect Your Data

We collect personal data through the following means:

• Direct input — information you provide when registering, verifying your identity, making a deposit, or contacting support.
• Automated technologies — cookies, session tracking, and server logs that record technical data when you use the Platform.
• Payment processors — transaction confirmations and status updates from local payment providers used to process your deposits and withdrawals in Philippine Peso.
• Third-party verification services — identity verification tools used during KYC processing to confirm your documents are valid.

04 How We Use Your Data

We use the personal data we collect for the following purposes:

• To create and manage your player account on ph bingo plus.
• To verify your identity and age as required before processing withdrawals.
• To process deposits and withdrawals in Philippine Peso through your chosen payment method.
• To provide and improve the games, features, and overall platform experience.
• To send account-related communications including transaction confirmations and security alerts.
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To investigate and prevent fraud, account abuse, and prohibited activity.
• To support responsible gaming — including tracking activity where self-exclusion or spending limits are in place.

05 Sharing Your Data

ph bingo plus does not sell, rent, or trade your personal data. We may share data with third parties only in the following limited circumstances:

• Payment processors — to facilitate deposits and withdrawals through local Philippine payment methods.
• Identity verification providers — to complete KYC checks as part of the account verification process.
• Technology service providers — companies that assist in operating our platform infrastructure, under strict data processing agreements.
• Legal and regulatory bodies — where we are required to disclose information to comply with applicable law, a court order, or lawful government request.

All third parties who receive your data are bound by contractual obligations to handle it securely and only for the specified purpose. They are not permitted to use your data for their own independent purposes.

06 Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Security measures in place include:

• SSL (Secure Socket Layer) 256-bit encryption for all data transmitted between your device and our servers.
• Secure storage of account credentials — passwords are hashed and not stored in plaintext.
• OTP (One-Time Password) verification for login and sensitive account actions.
• Regular security reviews and access controls restricting who can view personal data internally.

While we take data security seriously, no online system is completely immune to risk. You are responsible for keeping your login credentials confidential. If you suspect unauthorised access to your account, contact our support team immediately.

07 Data Retention

We retain your personal data for as long as your account remains active or for as long as is necessary to fulfil the purposes described in this Policy. In practice this means:

• Account data is retained for the duration of your registered account and for a reasonable period thereafter to handle any outstanding queries or disputes.
• Transaction records are retained in line with applicable financial and anti-money laundering regulations, typically for a minimum of five years.
• KYC documents are retained as required by applicable law and for as long as needed to demonstrate compliance.
• Support communications are retained for a reasonable period to maintain service quality records.

Once data is no longer needed for any lawful purpose, we will securely delete or anonymise it.

08 Your Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph bingo plus:

To exercise any of these rights, contact our support team via live chat or by emailing [email protected]. We will respond to requests within a reasonable timeframe in accordance with applicable law.

09 Cookies and Tracking Technologies

ph bingo plus uses cookies and similar technologies to operate the platform and improve your experience. Cookies are small data files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies — necessary for core platform functions such as keeping you logged in and securing your session.
• Analytical cookies — help us understand how players use the platform so we can improve performance and usability.
• Preference cookies — remember your settings and preferences across sessions.

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features of the Platform. We do not use cookies to serve third-party advertising.

10 Minors

ph bingo plus is strictly for players aged 21 years and above. We do not knowingly collect personal data from anyone under 21. If we discover that a minor has registered on the platform, we will immediately close the account and delete any associated personal data.

If you believe a minor has registered on the platform, please contact our support team as soon as possible so we can take appropriate action.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top of this page.

For significant changes that materially affect how we handle your data, we may notify registered players through the platform or by email. Continued use of ph bingo plus after any changes constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.

12 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how we have handled your personal information, please get in touch:

Email: [email protected]

Live Chat: Available 24/7 through the ph bingo plus platform.

For questions about your account, responsible gaming tools, or self-exclusion, you can also visit our Responsible Gaming page or FAQ for additional resources.

If you feel your data privacy rights have not been adequately addressed, you have the right to file a complaint with the National Privacy Commission of the Philippines.